Support

Contact us

For any problem, question or suggestion: contacto@pewen.dev. We reply in English and Spanish, usually within two business days.

If it's about a bug, it helps a lot to include your phone model, OS version, your nickname and what you were doing when it happened.

I changed phones and lost my account

Link your account to Apple or Google before switching phones. You can do it in Settings → Account, inside the game. On the new phone, sign in with the same Apple or Google account and everything comes back.

If you never linked it, the account was anonymous and there is no way to recover it: we can't prove it was yours.

I can't see other players

Multiplayer needs an internet connection. If you don't see anyone, check your connection and enter the resort again. If you declared you are under 13, the game runs without an account and without social features.

My nickname was rejected or I was asked to change it

Everyone sees nicknames, so they go through a filter for serious terms and must be unique; if someone already has it, try another. Moderation may also ask you to change one that isn't appropriate. If you think it was a mistake, tell us what it was and we'll look into it.

I want to report a player

Write to contacto@pewen.dev with their nickname, the resort you were in and what happened. We review it and, if needed, act according to the terms.

I want to delete my account

Everything about what is deleted and when is in delete your account.

Is it a real ski resort?

No. The resorts and their names are fictional, such as Cordón Blanco · Valle Alto. Higluk is not affiliated with any ski resort.

When does it come out?

Higluk comes to iPhone first and to Android after that. We will announce it on this site.