Legal · Higluk
Privacy policy
Last updated · October 22, 2026
What we collect and why
| User identifier | An anonymous identifier created automatically the first time you open the game. It holds your nickname and preferences. |
|---|---|
| Nickname | The one you choose. It is public: other players on the mountain can see it. |
| Age range | We ask for your birth month and year, but we only store the range: 13 to 17 or 18 and over. Your date of birth is not stored. |
| Game preferences | Snowboard or skis, regular or goofy, and language. |
| Outfit | The code of the outfit you picked, so others see you wearing it. |
| Only if you link Apple or Google. We receive the provider's identity token and Supabase stores the email that provider shares. We do not use it for anything: no marketing, no contact. Apple's “Hide My Email” is accepted. | |
| IP address | Seen by Supabase and Photon when your phone connects, as with any internet connection. |
We do not ask for your phone number, we do not read your contacts and we do not use your location.
What happens during a session
When you play online, your position and movement on the mountain are sent in real time to the other players in the same room, so they can see you ride and ride the lifts with them. That data passes through and is gone: it is not stored.
When these features exist
Higluk is in development. When we add these features, we will also store:
- Progress and records, so your progress belongs to you and not to your phone.
- Friendships, meaning who you added as a friend.
- Chat messages. They are kept for 7 days between players who are not friends and 30 days between friends, and then deleted.
If any of them changes what this policy says, we will update this page before launching it.
What we don't do
- There are no ads in the game.
- We do not track you across apps or websites. That is why Higluk does not ask for tracking permission (ATT) on iOS: there is nothing to track.
- We do not use analytics tools.
- We do not sell or share personal data.
The anonymous account and linking
The first time you open Higluk, an anonymous account is created. We don't ask for an email, name or password.
Linking an Apple or Google account is optional. It lets you recover your account on another phone. If you never link it and lose your phone, that account cannot be recovered: we have no way to prove it was yours.
Nicknames and moderation
Nicknames go through a filter for serious terms and must be unique. If a nickname breaks the terms, moderation may ask you to change it. We keep nickname history for 90 days and moderation reports for 90 days; if you delete your account, reports are anonymized.
Who we share data with
Only the providers the game needs to work, acting on our behalf:
- Supabase: database and authentication, in the São Paulo, Brazil region.
- Photon, by Exit Games: real-time multiplayer, in the South America region.
- Apple and Google: sign-in, only if you link your account.
We may also disclose data if required by a legal order.
Where your data lives
The database is in São Paulo, Brazil, and multiplayer runs on servers in the South America region. If you play from the European Union or the United Kingdom, those transfers rely on the European Commission's standard contractual clauses.
How long we keep it
| Your account | For as long as it exists. |
|---|---|
| Inactive anonymous accounts | Purged after 180 days without activity. |
| Nickname history | 90 days. |
| Moderation reports | 90 days; anonymized if you delete your account. |
| Chat messages | Once available: 7 days between strangers, 30 days between friends. |
| If you delete your account | It becomes inaccessible immediately and its data is deleted in under 24 hours. If you linked Apple, we revoke the Sign in with Apple token. |
Purchases
Higluk has no purchases today. When it does, Apple or Google will charge them depending on your store, and they will be the ones restoring them. Pewén Labs never receives or stores your payment details.
Minimum age
Higluk is for players aged 13 and over, or older if your country's law requires it. If someone declares they are under 13, the game keeps working in no-account mode on the phone: no nickname, no chat, no friends, and nothing is uploaded to the cloud. If you know of an account belonging to a child under 13, write to contacto@pewen.dev and we will delete it.
Your rights
Under Chile's Law 19.628, Brazil's LGPD, the GDPR (European Union and United Kingdom), California's CCPA and equivalent laws, you have the right to access, correct, delete, object to the processing of and port your data.
To delete it, see how to delete your account. For everything else write to contacto@pewen.dev and we will reply within two business days.
We process your data to provide the service you asked for when you installed the game, which is the legal basis for almost everything, and with your consent for what is optional: linking Apple or Google.
If you contact support
We keep that correspondence as long as needed to reply and follow up. We don't use it for anything else or share it.
Data controller
| Company | Pewén Labs SpA |
|---|---|
| Chilean tax ID (RUT) | 78.424.703-1 |
| Address | Santiago, Chile |
| Contact | contacto@pewen.dev |
Changes to this policy
If what we do with your data changes, we will update this page and announce it in the game before the change takes effect. The date above always reflects the current version.
Governing law
This policy is governed by the laws of the Republic of Chile. Any dispute will be submitted to the competent courts of Santiago.